Passenger assistance services
Cluj "Avram Iancu" International Airport offers passengers assistance services and facilities that support them during their journey. Find out how to request assistance, where to find help at the airport and what to prepare before your flight.
Assistance for people with disabilities or reduced mobility is free.
If you have a disability or experience mobility difficulties, including temporary or age-related ones, you can benefit from assistance tailored to your needs.
Assistance for people with disabilities or reduced mobility
Anotify the airline, the agency from which you purchased the ticket, or the tour operator at least 48 hours before the scheduled departure time.
We recommend that request assistance from the moment you book your ticket.
Please specify the support you need, including if:
- you have difficulty walking long distances or using stairs;
- you need help with boarding and disembarking;
- travel with your own wheelchair or other mobility equipment;
- you are traveling with an assistance dog;
- you are accompanied by a person who provides you with support.
If you also have a return flight or connecting flights, check that the assistance request has been registered for all segments of the trip.
Depending on your needs, airport assistance may include support for:
moving from the designated point to the check-in area;
- completing airport formalities and moving to the boarding gate;
- boarding and disembarking from the aircraft;
- moving to the baggage claim area and to the designated airport exit point.
Airport assistance and onboard assistance are organized by the airport and the airline respectively. For onboard travel requirements, please contact the airline before your flight.
Notify the staff at the check-in counters or from the designated points, by phone at the telephone exchange (extension 09), as soon as you arrive at the airport.
Even if the request was not submitted at least 48 hours in advance, all reasonable efforts will be made to provide the necessary assistance. The waiting time may be longer.
Inform the airline of the type, dimensions and weight of the equipment. For electric wheelchairs, also provide battery information and follow the airline's instructions for transportation.
Assistance for passengers with reduced mobility
In accordance with Article 9 of Regulation (EC) 1107/2006 – quality standards regarding assistance and DOC 30 ECAC Annex J – Code of good Conduct in Ground Handling For Persons With Reduced Mobility, the following quality standards have been established with regarding service availability:
Service availability at departure – announced 48 hours in advance by SITA messages or other forms of communication.
Availability 80% < 10 min waiting
Availability 90% < 20 min waiting
Availability 100% < 30 min waiting
Service availability at departure – unannounced (direct presentation of the PMR passenger at the airport)
Availability 80% < 25 min waiting
Availability 90% < 35 min waiting
Availability 100% < 45 min waiting
Service availability on arrival – announced by SITA messages or other forms of communication before the aircraft lands
Availability 80% < 5 min waiting after parking the aircraft
Availability 90% < 10 min waiting after parking the aircraft
Availability 100% < 20 min waiting after parking the aircraft
Service availability on arrival – unannounced before the aircraft lands
Availability 80% < 20 min waiting after parking the aircraft
Availability 90% < 30 min waiting after parking the aircraft
100% availability < 45 min waiting after parking the aircraft.
Passengers with reduced mobility (PRM) who intend to travel with your own electric wheelchair are asked to contact in good time the airline with which they will be traveling, prior to the trip.
To establish the conditions of carriage, the passenger must communicate with the airline the type of battery, its capacity (Ah and/or Wh, as applicable), as well as the relevant technical characteristics of the wheelchair. Information on the battery can be identified, where applicable, on its label or in the technical documentation provided by the manufacturer.
The conditions for accepting and transporting electric wheelchairs and their batteries may vary depending on the airline., depending on the type and characteristics of the battery, as well as the operational requirements of the air operator. These conditions may include, where appropriate, requirements on battery capacity and type, how to attach it to the seat, protecting the terminals against short circuits, disconnecting or removing the battery and how to transport it.
To avoid unforeseen situations at the airport, passengers are asked to request, in advance, airline confirmation regarding the acceptance of the electric wheelchair and the conditions applicable to its battery, as well as to comply with any requirements or present the documents requested by the operator.
Passengers must also take into account the notification deadline set by the airlineSome airlines require that information regarding the electric wheelchair and its battery be submitted a certain number of hours before travel. For example, certain companies require notification at least 48 hours before departure. As this deadline may differ from one air operator to another, passengers are asked to check and comply with the specific requirements of the airline they are traveling with.
Cluj "Avram Iancu" International Airport recommends that passengers with reduced mobility provide the necessary information to the airline as early as possible before the travel date, to allow verification of the applicable conditions and, where appropriate, taking the necessary measures for the transport of the electric wheelchair and its battery.
Important: The acceptance and carriage of the electric wheelchair and its battery are subject to compliance with the applicable airline requirements. For exact information regarding accepted battery type and capacity, required documents, battery disconnection or removal, and notification deadline, passengers must contact the airline directly before travel.
