Traveler information

Passenger assistance services

Inside the airport you will find an information desk – located in the Departures Passenger Terminal. Our staff can inform you about the flight schedule, airline data, the services you can access at the airport, the destinations operated from Cluj “Avram Iancu” International Airport. Also, here you can fill out the suggestion and complaint forms and you will be directed to the lost luggage offices.

Room mother and child

Avram Iancu Cluj International Airport provides specially designed spaces within the Departures and Arrivals Passenger Terminals dedicated to the care of small children. 

Medical office

Medical personnel prepared for any interventions are permanently at your disposal at the Medical Office, located in the Departures Passenger Terminal, on the ground floor.

Contact: 0264 307 575

Assistance for passengers with reduced mobility

In accordance with Article 9 of Regulation (EC) 1107/2006 – quality standards regarding assistance and DOC 30 ECAC Annex J – Code of good Conduct in Ground Handling For Persons With Reduced Mobility, the following quality standards have been established with regarding service availability:

Service availability at departure – announced 48 hours in advance by SITA messages or other forms of communication. 

        Availability 80% < 10 min waiting
        Availability 90% < 20 min waiting
        Availability 100% < 30 min waiting

Service availability at departure – unannounced (direct presentation of the PMR passenger at the airport) 

        Availability 80% < 25 min waiting
        Availability 90% < 35 min waiting
        Availability 100% < 45 min waiting

Service availability on arrival – announced by SITA messages or other forms of communication before the aircraft lands

        Availability 80% < 5 min waiting after parking the aircraft
        Availability 90% < 10 min waiting after parking the aircraft
        Availability 100% < 20 min waiting after parking the aircraft

Service availability on arrival – unannounced before the aircraft lands

        Availability 80% < 20 min waiting after parking the aircraft
        Availability 90% < 30 min waiting after parking the aircraft
        100% availability < 45 min waiting after parking the aircraft.

Interesting facts about Cluj-Napoca

Population

In 2011, 324.576 inhabitants lived within the city limits, making it the second most populous city in the country at the time, after the national capital Bucharest.

Universities and schools

The city of Cluj-Napoca is considered the second university center in Romania, being the place that hosts approximately 80.000 students from the whole country every year.

Climate

The climate of Cluj-Napoca is temperate-continental, with cold winters and hot summers. The climate is influenced by the city's proximity to the Apuseni Mountains, as well as by urbanization.

Festivals and events

Concerts, festivals, cultural shows, exhibitions, parties, conferences and workshops, book and film launches and other events, you can find them all in Cluj.