Passenger assistance services
Information desk in the passenger terminal
Inside the airport you will find an information desk – located in the Departures Passenger Terminal. Our staff can inform you about the flight schedule, airline data, the services you can access at the airport, the destinations operated from Cluj “Avram Iancu” International Airport. Also, here you can fill out the suggestion and complaint forms and you will be directed to the lost luggage offices.
Room mother and child
Avram Iancu Cluj International Airport provides specially designed spaces within the Departures and Arrivals Passenger Terminals dedicated to the care of small children.
Medical office
Medical personnel prepared for any interventions are permanently at your disposal at the Medical Office, located in the Departures Passenger Terminal, on the ground floor.
Contact: 0264 307 575
Assistance for passengers with reduced mobility
In accordance with Article 9 of Regulation (EC) 1107/2006 – quality standards regarding assistance and DOC 30 ECAC Annex J – Code of good Conduct in Ground Handling For Persons With Reduced Mobility, the following quality standards have been established with regarding service availability:
Service availability at departure – announced 48 hours in advance by SITA messages or other forms of communication.
Availability 80% < 10 min waiting
Availability 90% < 20 min waiting
Availability 100% < 30 min waiting
Service availability at departure – unannounced (direct presentation of the PMR passenger at the airport)
Availability 80% < 25 min waiting
Availability 90% < 35 min waiting
Availability 100% < 45 min waiting
Service availability on arrival – announced by SITA messages or other forms of communication before the aircraft lands
Availability 80% < 5 min waiting after parking the aircraft
Availability 90% < 10 min waiting after parking the aircraft
Availability 100% < 20 min waiting after parking the aircraft
Service availability on arrival – unannounced before the aircraft lands
Availability 80% < 20 min waiting after parking the aircraft
Availability 90% < 30 min waiting after parking the aircraft
100% availability < 45 min waiting after parking the aircraft.
