• Foreign citizens can enter Romania under the conditions Government Ordinance no. 194/2002 regarding the regime of foreigners in Romania, as amended and supplemented and Emergency Ordinance no. 102/2005 on the free movement on the territory of Romania of the citizens of the member states of the European Union and the European Economic Area, updated. 
• Before arriving in Romania, the Romanian Border Police recommends contacting the diplomatic representation of Romania in your state, to obtain additional information regarding Romanian legislation.
• For any other information about the formalities regarding document control when entering or leaving the country, contact Border Police Office from "Avram Iancu" Cluj International Airport at the phone number: 0264 307 530

In accordance with Article 9 of Regulation (EC) 1107/2006 – quality standards regarding assistance and DOC 30 ECAC Annex J – Code of good Conduct in Ground Handling For Persons With Reduced Mobility, the following quality standards have been established with regarding service availability:

    Service availability on arrival – announced by SITA messages or other forms of communication before the aircraft lands

• Availability 80% < 5 min waiting after parking the aircraft
• Availability 90% < 10 min waiting after parking the aircraft
• Availability 100% < 20 min waiting after parking the aircraft

    Service availability on arrival – unannounced before the aircraft lands

• Availability 80% < 20 min waiting after parking the aircraft
• Availability 90% < 30 min waiting after parking the aircraft
• 100% availability < 45 min waiting after parking the aircraft.

• For any information about the customs formalities to be completed when entering or leaving the country, go to https://www.customs.ro/ or contact Customs Office from "Avram Iancu" Cluj International Airport at the phone number: 0264 307 578

• For indicative information, you can access information on limits for alcohol, tobacco, cash in the EU – here (https://europa.eu/youreurope/citizens/travel/carry/alcohol-tobacco-cash/index_ro.htm) 

• Checked baggage will be recovered in the baggage lane area of ​​the Arrivals Terminal.
• You must collect your checked baggage when you arrive at your destination.
• If you do not collect it within a reasonable time, it is taken into the custody of the AIRLINE with which you traveled.
• If it is not claimed and collected within one month from the date on which it is brought to the destination, the airline may dispose of it in any way without having any material responsibility towards you.
• Checked Baggage is in the custody of the airline and will only be handed over to the owner upon presentation of the identification tag or any legally authorized person.

• If your baggage does not arrive at its destination, you must contact the airline you traveled with or the representative of the handling company in charge of the flights. 
• Two lost&found offices are located within the airport terminals for lost luggage or complaints regarding their damage: 

      Menzies Aviation (Romania)
      For Lufthansa, Wizz Air, Lot Polish Airlines, Turkish Airlines, Ryanair, HiSky, Swiss Air Lines and other companies operating charter flights:
      Office in the Arrivals Terminal - public area
      Phone: + 40 264 307 518
                      + 40 751 093 654

     TAROM
     For TAROM flights 
     Office in the Departures Terminal - public area 
     Phone: + 40 264 +40 264 307 568
                      +40 264 307 569
                      +40 264 307 500- ext. 271
      Email:   agcluj@tarom.ro

• For the services of car rental, you have at your disposal the Rent-a-car offices in the Arrivals Terminal. More information here  
• The services of taxi they are available at the exit of the terminals, in the specially arranged spaces. 
• For access to the city, you have at your disposal public transport services available at the exit from the airport parking lot, respectively the A1E line departing from in front of the Arrivals terminal.

For ATM services, you have at your disposal several bank machines located in the public area of ​​the Arrivals terminal and the Departures terminal.